We strive to provide a valuable and enriching experience through our French online course.Your satisfaction is important to us.
Please read our refund and cancellation policy carefully.
Refund policy:
1. 7-Day Money Back Guarantee:
We offer a 7-day money-back guarantee from the date of purchase.
If you are not satisfied with the course within this period, you are eligible for a full refund. No questions asked.
2. Refund Process:
To initiate a refund, please contact our customer support at courses@frenchexcellenceacademy.com.
Provide your order details and a brief explanation of your reason for the refund.
We will process your refund and credit the amount to bank account (within 5-7 working days)
3. Refund eligibility: - Refunds are only applicable for the initial purchase of the course,
- After the 7-day period, refunds will not be issued.
- Refunds are not applicable for individual modules or sessions purchased separately.
Cancellation Policy:
1. Cancellation by Participants:
- Participants can cancel their enrollment at any time.
- If cancellation occurs within the first 48 hours of enrollment, a full refund will be issued.
- No refunds will be provided for cancellations after the initial 48 hours.
2. Course Access After Cancellation: -
Upon cancellation, participants will retain access to the course materials for the remainder of the subscription period.
3. Cancellation Process: -
To cancel your enrollment, please contact our customer support at courses@frenchexcellenceacademy.com.
- Clearly state your intention to cancel and provide relevant order details.
Exceptions:
1. Technical Issues:
- If technical issues prevent you from accessing the course content, we will work diligently to resolve the problem.
If a resolution is not possible, a refund may be considered.
Contact Information:
For any refund or cancellation inquiries, please contact us at courses@frenchexcellenceacademy.com
This policy is effective as of 05-04-2025 and is subject to change without prior notice.
Please check our website for the most up-to-date policy.